112023 INTRODUCTION OF ELECTRONIC SANITARY AND PHYTOSANITARY CERTIFICATE (E-SPS) ENQUIRY SERVICE ON CUSTOMS ESERVICES
Circular No: 11/2023 28 June 2023
(updated 26 June 2026)
Traders and Declaring Agents
Dear Sir/Madam
INTRODUCTION OF ELECTRONIC SANITARY AND PHYTOSANITARY CERTIFICATE (E-SPS) ENQUIRY
SERVICE ON CUSTOMS ESERVICES
Singapore Customs has worked with the National Parks Board (NParks) and the Singapore
Food Agency (SFA) to implement an electronic Sanitary1 and Phytosanitary certificate (e-SPS)
enquiry service on Customs eServices. With effect from 28 Jun 2023, traders and their authorised
declaring agents (DAs) can retrieve the e-SPS issued by overseas competent authorities
electronically via the e-SPS enquiry service. The e-SPS Enquiry Service will be rolled out
progressively and will commence with the following country and products2:
a) For imports from Australia: meat and meat products for human consumption
2 The e-SPS Enquiry Service allows traders and their authorised DAs who import the relevant
goods from overseas to retrieve the Sanitary and Phytosanitary Certificates issued by the
competent authorities via Customs eServices. Traders no longer need to wait for the hardcopy of
e-SPS to be couriered to them from overseas. This minimises the risk of delayed or missing
certificates, and fraudulent certificates.
3 To allow their Declaring Agent(s) to retrieve their e-SPS details, traders must inform
Singapore Customs of their Declaring Agent(s). Traders can do so via www.customs.gov.sg >
eServices > Search for “Choose your International Connectivity Services & Authorise your Declaring
Agent” or via the URL go.gov.sg/aut-da.
4 To retrieve their e-SPS details, traders and their authorised DAs can access the e-Service via
www.customs.gov.sg > eServices > Search for “Electronic Sanitary and Phytosanitary (e-SPS)
Enquiry Service” or via the URL go.gov.sg/espsenquiry. To perform the query, traders and their
authorised DAs will require the Certificate Reference Number and indicate the exporting country
(i.e. Australia).
5 Please refer to the Frequently Asked Questions in Annex A for more details.
1 Includes veterinary health certificate.
2 Traders will be updated via circulars should more countries and products be included.
Page 1 of 6
6 Thank you.
Issued by:
Singapore Customs
Singapore Food Agency
Page 2 of 6
Annex A
FREQUENTLY ASKED QUESTIONS
Q1: Do I need to log in to Customs eServices to use the e-SPS Enquiry Service?
A1: Yes, you will need to log in to Customs eServices via www.customs.gov.sg > eServices > Search
for “Electronic Sanitary and Phytosanitary (e-SPS) Enquiry Service” or via the URL
go.gov.sg/espsenquiry to use the service.
Q2: What happens if other traders happen to perform the query using my Certificate Reference
Number? Will they be able to view my consignment details?
A2: Only e-SPSs relevant to the trader/DA will be displayed. DAs need to be authorised by traders
before they are able to view the e-SPS details.
Q3: Are we able to retrieve e-SPS relating to imports of other products from Australia?
A3: No. The current scope of the e-SPS Enquiry Service only covers imports of the stated products
with Australia. There are plans to expand the Service to include other products in future.
Q4: What is the benefit of e-SPS certificates to traders?
A4: Traders no longer need to wait for the hardcopy of e-SPS to be couriered to them prior to
declaring the import permit. With the new system, traders can retrieve these data online. This can
minimise the risk of delayed or missing mail, and even fraudulent certificates.
Q5: Will Australia authorities continue to issue hardcopy SPS certificates when electronic
certification is implemented?
A5: Australian authorities intend to issue only e-SPS in the near future. To allow for a smooth
transition to the s-SPS certification, the Australia authorities will concurrently issue the hardcopy
SPS certificates with the electronic ones at the initial stage for a certain period of time (e.g. up to 6
months from roll out date). Thereafter, issuance of e-SPS by Australia authorities will be fully digital.
Q6: How do I remove declaring agent that I no longer want to authorise?
A6: Trader can do so via www.customs.gov.sg > eServices > Search for “Choose your International
Connectivity Services & Authorise your Declaring Agent” or via the URL go.gov.sg/aut-da to remove
the authorisation.
Q7: Who do we contact should we have further enquiries?
A7: For system or technical issues encountered in Customs eServices, you may contact the Contact
Centre at 6355 2000 or submit an online enquiry form at go.gov.sg/customs-doc. For matters
related to e-SPS exchange (food), please contact SFA at https://csp.sfa.gov.sg/feedback.
Page 3 of 6
Circular No. 11/2023: Title of Circular: INTRODUCTION OF ELECTRONIC SANITARY AND
PHYTOSANITARY CERTIFICATE (E-SPS) ENQUIRY SERVICE ON NETWORKED TRADE
PLATFORM (NTP) (dated 28 June 2023)
Paragraph Current Details Updated Details Date of
Update
A7 For matters related to For matters related to 23 Nov
(Annex) onboarding to NTP, please onboarding to NTP, please 2023
contact NTP Helpdesk at contact Customs Contact
ntp_helpdesk@ncs.com.sg. For Centre at +65 6355 2000 or via
matters related to e-SPS the live chat at
exchange (food), please www.ntp.gov.sg > Contact
contact SFA at Us > Chat with us now! For
https://csp.sfa.gov.sg/feedback matters related to e-SPS
exchange (food), please
contact SFA at
https://csp.sfa.gov.sg/feedback
3 To allow their Declaring To allow their Declaring 29 Jan 2024
Agent(s) to retrieve their e-SPS Agent(s) to retrieve their e-SPS
details, traders must inform details, traders must inform
Singapore Customs of their Singapore Customs of their
Declaring Agent(s). Traders can Declaring Agent(s). Traders can
do so by logging in to do so by accessing the form via
www.ntp.gov.sg > Business the NTP Portal at
Account > Manage Consent & www.ntp.gov.sg >
Authorisation for NTP Government Services > Choose
Services > Choose your your International Connectivity
International Connectivity Services & Authorise your
Services & Authorise your Declaring Agent.
Declaring Agent.
4 To retrieve their e-SPS details, To retrieve their e-SPS details, 29 Jan 2024
traders and their authorised traders and their authorised
DAs will have to log in to DAs will have to log in to
www.ntp.gov.sg > www.ntp.gov.sg >
Government Services > Government Services >
International Connectivity Electronic Sanitary and
Management > Electronic Phytosanitary (e-SPS) Enquiry
Sanitary and Phytosanitary (e- Service. To perform the query,
SPS) Enquiry Service. To traders and their authorised
perform the query, traders and DAs will require the Certificate
their authorised DAs will Reference Number and
require the Certificate indicate the exporting country
Reference Number and (i.e. Australia).
indicate the exporting country
(i.e. Australia).
Page 4 of 6
A1 (Annex Yes, you will need an NTP Yes, you will need an NTP 29 Jan 2024
A) account to use the service. account to use the service.
Information on how to set up Information on how to set up
your NTP account can be found your NTP account can be found
at www.ntp.gov.sg (Get at www.ntp.gov.sg (Get
Started > Accessing NTP > Sign Started > Setup NTP Account).
in with Singpass).
A6 (Annex Trader can log in to Trader can access the form via 29 Jan 2024
A) www.ntp.gov.sg > Business the NTP portal at
Account > Manage Consent & www.ntp.gov.sg >
Authorisation for NTP Government Services > Choose
Services > Choose your your International Connectivity
International Connectivity Services & Authorise your
Services & Authorise your Declaring Agent to remove the
Declaring Agent to remove the authorisation.
authorisation.
1 Networked Trade Platform Customs eServices 26 June
(NTP) 2026
2 NTP Customs eServices 26 June
3 To allow their Declaring To allow their Declaring 26 June
Agent(s) to retrieve their e-SPS Agent(s) to retrieve their e-SPS 2026
details, traders must inform details, traders must inform
Singapore Customs of their Singapore Customs of their
Declaring Agent(s). Traders can Declaring Agent(s). Traders can
do so by accessing the form via do so via
the NTP Portal at www.customs.gov.sg >
www.ntp.gov.sg > eServices > Search for “Choose
Government Services > Choose your International Connectivity
your International Connectivity Services & Authorise your
Services & Authorise your Declaring Agent” or via the URL
Declaring Agent. go.gov.sg/aut-da.
4 To retrieve their e-SPS details, To retrieve their e-SPS details, 26 June
traders and their authorised traders and their authorised 2026
DAs will have to log in to DAs can access the e-Service
www.ntp.gov.sg > via www.customs.gov.sg >
Government Services > eServices > Search for
Electronic Sanitary and “Electronic Sanitary and
Phytosanitary (e-SPS) Enquiry Phytosanitary (e-SPS) Enquiry
Service. To perform the query, Service” or via the URL
traders and their authorised go.gov.sg/espsenquiry. To
DAs will require the Certificate perform the query, traders and
Reference Number and their authorised DAs will
indicate the exporting country require the Certificate
(i.e. Australia). Reference Number and
Page 5 of 6
indicate the exporting country
(i.e. Australia).
Q1 Do I need an NTP account to Do I need to log in to Customs 26 June
(Annex A) use the e-SPS Enquiry Service? eServices to use the e-SPS 2026
Enquiry Service?
A1 Yes, you will need an NTP Yes, you will need to log in to 26 June
(Annex A) account to use the service. Customs eServices via 2026
Information on how to set up www.customs.gov.sg >
your NTP account can be found eServices > Search for
at www.ntp.gov.sg (Get “Electronic Sanitary and
Started > Setup NTP Account). Phytosanitary (e-SPS) Enquiry
Service” or via the URL
go.gov.sg/espsenquiry to use
the service.
A6 Trader can access the form via Trader can do so via 26 June
(Annex A) the NTP portal at www.customs.gov.sg > 2026
www.ntp.gov.sg > eServices > Search for “Choose
Government Services > Choose your International Connectivity
your International Connectivity Services & Authorise your
Services & Authorise your Declaring Agent” or via the URL
Declaring Agent to remove the go.gov.sg/aut-da to remove
authorisation. the authorisation.
A7 For matters related to For system or technical issues 26 June
(Annex A) onboarding to NTP, please encountered in Customs 2026
contact NTP Helpdesk at eServices, you may contact the
ntp_helpdesk@ncs.com.sg. Contact Centre at 6355 2000 or
For matters related to e-SPS submit an online enquiry form
exchange (food), please at go.gov.sg/customs-doc. For
contact SFA at matters related to e-SPS
https://csp.sfa.gov.sg/feedback exchange (food), please
contact SFA at
https://csp.sfa.gov.sg/feedback
Page 6 of 6
| Circular No. 11/2023: Title of Circular: INTRODUCTION OF ELECTRONIC SA… | |||
|---|---|---|---|
| Paragraph | Current Details | Updated Details | Date of Update |
| A7 (Annex) | For matters related to onboarding to NTP, please contact NTP Helpdesk … | For matters related to onboarding to NTP, please contact Customs Conta… | 23 Nov 2023 |
| 3 | To allow their Declaring Agent(s) to retrieve their e-SPS details, tra… | To allow their Declaring Agent(s) to retrieve their e-SPS details, tra… | 29 Jan 2024 |
| 4 | To retrieve their e-SPS details, traders and their authorised DAs will… | To retrieve their e-SPS details, traders and their authorised DAs will… | 29 Jan 2024 |
| A6 (Annex A) | Trader can log in to www.ntp.gov.sg > Business Account > Manage Consen… | Trader can access the form via the NTP portal at www.ntp.gov.sg > Gove… | 29 Jan 2024 |
| 1 | Networked Trade Platform (NTP) | Customs eServices | 26 June 2026 |
| 2 | NTP | Customs eServices | 26 June 2026 |
| 3 | To allow their Declaring Agent(s) to retrieve their e-SPS details, tra… | To allow their Declaring Agent(s) to retrieve their e-SPS details, tra… | 26 June 2026 |
| 4 | To retrieve their e-SPS details, traders and their authorised DAs will… | To retrieve their e-SPS details, traders and their authorised DAs can … | 26 June 2026 |
| Q1 (Annex A) | Do I need an NTP account to use the e-SPS Enquiry Service? | Do I need to log in to Customs eServices to use the e-SPS Enquiry Service? | 26 June 2026 |
| A1 (Annex A) | Yes, you will need an NTP account to use the service. Information on h… | Yes, you will need to log in to Customs eServices via www.customs.gov.… | 26 June 2026 |
| A6 (Annex A) | Trader can access the form via the NTP portal at www.ntp.gov.sg > Gove… | Trader can do so via www.customs.gov.sg > eServices > Search for “Choo… | 26 June 2026 |
| A7 (Annex A) | For matters related to onboarding to NTP, please contact NTP Helpdesk … | For system or technical issues encountered in Customs eServices, you m… | 26 June 2026 |